Skip to content
🚚 Enjoy Free Shipping on All Orders Over $75 🚚
🚚 Enjoy Free Shipping on All Orders Over $75 🚚

Frequently Asked Questions

Where is Cheap Diabetic Test Strips located? 

Cheap Diabetic Test Strips is strategically located in Texas. This allows us to provide fast and reliable shipping times throughout the US. 

Do you have a store where I can pick up my order?

Cheap Diabetic Test Strips is an online store. As such, we do not have a storefront and are unable to offer pick up options.  

Who should I contact with questions about my order, payment, or delivery?

If you are unclear about your order or are experiencing issues with your delivery, you may contact us at any time by calling Customer Service at (817) 849-2069, or by e-mailing us via the contact form.

What should I do if I am having trouble placing my order? 

We try our best to ensure our website is fully functional. If you are experiencing technical or issues of any kind placing your order, please contact Customer Service to further assist in placing your order.

Can I enter different billing and shipping addresses?

We generally do not approve orders with billing and shipping addresses that do not match without verbal confirmation from the customer. We understand it is often necessary to ship elsewhere, and in this instance we ask that you please contact our Customer Service number for assistance.

What will happen after I place my order online? 

After you place an order, you will receive a notification immediately upon checkout confirming the order was received. Further notifications pertaining to the status of your order, such as your order is shipped, along with its tracking number for delivery, will be sent to you. 

Note: All notifications regarding the status of an order will be addressed to the email address or phone number provided at Checkout.

How do I contact your customer service?

If you need assistance, you may contact Customer Service at (817) 849-2069 any time Monday- Friday 9:00am - 5:30pm CST, or by e-mailing us via the contact form.

Who should I contact with general questions about a product? 

Our team tries to be as knowledgeable about our items as we can. However due to the wide range of supplies we offer we encourage you to reach out to the manufacturer an item for general questions and questions regarding its function.

How is my order shipped? 

At Cheap Diabetic Test Strips we stock almost everything we sell allowing us to get your order shipped the same day once received before 10:00 am CST. We ship orders over $75 FREE of charge via Standard Ground Shipping within the continental United States. Most orders are shipped within 24 hours and tracking details for your package will be sent to you via email as soon as we ship your order. To find out more about the shipping methods we offer, please review our Shipping & Delivery page.

How do I return a product that I ordered? 

Customer satisfaction is our priority. If for any reason you are not completely satisfied with our products, you may return any item shipped by Cheap Diabetic Test Strips for a full refund within 7 days after delivery.

A restocking fee of 20% is applicable for returns after 7 days within 30 days from the date of delivery.

We DO NOT ACCEPT RETURNS OF OPENED ITEMS. For our detailed policy, please visit our Returns Policy page. 

What payment methods do you accept? 

We currently accept all major credit card.

Do you accept insurance? 

Our product pricing are already at rock bottom pricing. With this in mind, we are currently not accepting insurance.